General payment information
Payments should only be made from inside the official platform's own payment section. Review the amount and recipient details carefully before confirming anything in your banking or payment app.
Important precautions
- Never pay an individual who contacts you privately
- Never share card numbers, PINs or OTPs
- Keep screenshots and transaction references
- Ignore offers that promise to 'double' your deposit
How to identify payment confirmation
A completed payment normally shows as successful in your bank or payment app with a transaction reference, and is reflected in the platform's transaction history. A screenshot sent by someone else is not proof.
When a payment is pending
- 1Do not pay again immediately
- 2Check your bank or payment app for the transaction status
- 3Note the transaction reference, amount and time
- 4Check the platform's transaction history
- 5Contact the platform's official support with those details

