Login problems
Check your number and password, disable auto-fill that may insert old details, then use password recovery. If the account is locked, wait before retrying.
Registration problems
If the OTP does not arrive, check network signal and SMS inbox storage, wait 60 seconds and request again. If your number is already registered, try logging in instead.
App installation problems
Free up storage, ensure the file came from the official source, restart the device and try again. Use the browser version if installation keeps failing.
App or page loading problems
Switch between Wi-Fi and mobile data, clear cache, update your browser or app, and turn off VPN or data-saver modes that can block content.
Payment-related issues
Never repeat a payment straight away. Collect the transaction reference, amount and time, check your bank app and contact the platform's official support. See our deposit and withdrawal pages for more.
Account access problems
If you suspect someone else accessed your account, change your password immediately, log out of other devices if possible and contact official support.
General technical problems
- Restart the device
- Update the operating system
- Check the date and time settings are automatic
- Try a different browser or device